Frequently Asked Questions
There are 3 types of roles you can have per below
Anyone can open a Digivizer Account, and is both the Account Admin as well as a user and can authorise the upgrade of your plan. It is best that the Admin User has the most permissions to assign to their account as Digivizer works on permissions and can show all data that the admin has permission for.
User sees data that is connected to the admin account.
Influencer/People of Interest:
An Influencer/People of Interest has access to their own starter account but allows the brand paying for their account to see their post and page engagement data relevant to the brand.
Each account has a 30 day free trial period built in. You will be prompted to assign your credit card that bills you monthly: timed to the date you first opened your account.
You can upgrade your plan through the prompts in the product or by contacting Digivizer through the support pop up chat window on the right hand side of the product, or by reaching us through social media.
Yes, you can stop your account at any time. If you have already been billed for the month, you will have access until the end of the month. If you choose to restart your account, you will lose any data that you previously had.
When you first connect your account we will retrieve 30 days of data. Data is then collected minimum once a day (or more) to provide you an up-to-date view of all owned, earned and paid and allows you to continue to see your peformance over time. You can see data for as long as your account stays open and paid up to date. If for whatever reason you stop payment on your account, your data will no longer show when you restart.
Yes, you can export any data you see in the product for the period you are paid up to.
The data is true of the platform at the time we connect with the platform data. We show you the time that data was collected. You may see differences even day to day as it takes up to 4 days for platforms themselves to complete their data collection and present final numbers. We cannot change the platforms, but we can show you exactly what they are sharing at the time we connect to them. We connect at least once daily, and on some platforms, many times daily based on their own rate limitations.
If you spend any time or money in creating social content or spending ad budget on Facebook, Instagram, Twitter or Google Adwords, then this is the most cost-effective and easy way of keeping a view of everything in one place, no matter what stage of the business you are at.
We have a number of new platforms on our roadmap. Please let us know what platform you are interested in connecting.